Conditions for Returns

1.       The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.

2.       The product must include the original tags, user manual, warranty cards, freebies and accessories.

3.       The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of familyneeds24 packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

Returns Policy

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please contact with the seller or admin (It may vary on Product Category. For some categories, we accept a change of mind.

 Returns Policy per Category

 Valid Reasons to Return an Item

Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival). Delivered Product is incorrect (presentation different on website) / incomplete (missing parts). Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only.